[Resolved]  Ebay.in — Claim denied and Cheated

Address:

Malappuram, Kerala

I have been purchased a Nokia XL mobile from ebay for Rs: 9699 on August 2014 . When I received it, it was not meeting the specification given by ebay on their web site. After repeatedly communicating with ebay and understanding my issue is genuine, ebay asked me to ship back the product to the following address (Contact Name :Ganesh Kumar Address :390, Upper Ground Floor, Sant Nagar, East of Kailash New Delhi, India 110065 email:[protected]@outlook.in Phone: [protected]) given by ebay. Ebay had promised me that I must get my cash. But unfortunately, after receiving the item by ebay, they mailed me saying that my claim has been denied without telling any solid reason for it. I was astonished and shocked to hear that. I tried repeatedly contacting Ebay, all I get is everyone pointing fingers, none of them will take responsibility for my issue. So apparently I lost both my cash and mobile. I contacted the above address given by ebay, they washed away their hands in single word “ we have not cheated you”. I feel like I have been scammed by all, where are my rights as a consumer? Shame on you Ebay guarantee. Can anyone help me to resolve my issue either to get back my cash or replacement of mobile? If not, advise me where and whom should I approach to get justice? My Ebay claim id and other references are (Claim ID 612111, PaisaPay ID [protected], Item No:[protected], Seller ID mobiles*) Regards Mohamed Haneef Mob:[protected] Email id: [protected]@gmail.com