[Resolved]  Ebay.in — Haven't received the item and they haven't refunded my amount atleast. Refund kept on hold. They are not processing my claim also

Address:

Hyderabad, Andhra Pradesh

I have purchased a Product on Ebay.in on 12th June 2015. The Product got shipped on 15th June, 2015. And the delivery deadline is 22nd June, 2015. I am eagerly waiting for the product. But the Product is not delivered. So in my ebay account, I have Clicked on "I Have not received the Product" and submit the Refund Request. As per ebay i have to wait for 5 days, if in these 5 days i receive the Product i can cancel the Refund Request. And in these 5 days seller can appeal against my refund request with valid proof that item was delivered to me. But i haven't received the product then also, The tracking shows that it was forwarded from delhi to Hyderabad by Surface. So i have contacted the courier service and they are saying that till date they haven't received the parcel. But Ebay has kept my refund on hold displaying a message that "Seller has appealed against my refund request" Seller is sending mails to me stating that "I am a new seller, Please leave a positive feedback." I have replied to him that "Without receiving the product how can i leave positive feedback." And again he has mailed me "Please confirm item as received." then i have replied "how can i confirm it without receiving product, will i have to loose my money?" Seller is not caring about item not received he is just trying to manipulate and get his money. I have contacted Ebay for help, but they simply says "Wait for 24 hours our executive will call you". But already 7 days are over till now nobody called me. And i have also raised an ebay guarantee claim, but they also not processing the claim as item not received. Till now there is no progress in claim or no resolution, as already my refund request was placed on 23rd june and today is 8th July, 2015. already 15days passed by. And ordered product on 12th june, till today already 26days over but no product recevied. My Paisapay id:- [protected] Product:- Vintage nautical Drives Helmet Name:- Krishna Chaitanya Ebay guarantee claim id:- 1073798 requested for refund on 23/06/15 claim raised on 30/06/2015