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[Resolved]  Ebay.in — Non delivery of product and no refund

Website:ebay.in

- payment was made for this item 1 month ago
- local fedex substation admitted package is not traceable after multiple follow ups
- claim was raised with ebay on 3/8/16
- seller was contacted multiple times and shifted blame to ebay.
- i have been asked 6 times to "wait for 48 hours" by customer support. (This is not an exaggeration)
- i have not been allowed by customer support to speak to the supervisor claiming that no supervisor is around.
- they now are asking for proof of a payment that was made through their own systems.

This is by far the worst online portal in india
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Oct 3, 2016
Complaint marked as Resolved 
eBay.in customer support has been notified about the posted complaint.
Aug 26, 2016
Lavish khan's response I was buying product in eBay India.item no.is[protected] and txn no is txn#[protected] but i Can't receive any email or text in my eBay India account and my money is deduct from my SBI account sooo please tell me what can I do...
Aug 29, 2016
Updated by David_Ferrao AWB is[protected]. It is still marked as "In transit" after more than a month. I assume you would have my phone number as part of the AWB. I am not posting that online.

https://www.fedex.com/apps/fedextrack/?action=track&trackingnumber=[protected]&cntry_code=ca_english
Verified Support
Aug 30, 2016
eBay.in Customer Care's response Dear David_Ferrao,

We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at ebayindia.[protected]@gmail.com to help you.

Thanks & Regards,
Team Ebay
Aug 31, 2016
Updated by David_Ferrao I received the seventh call to "wait for 48 hours" today. This is after
- more than a month of raising the claim,
- more than their 20 working day SLA for resolution
- after I receive an SMS saying my refund is approved.

The EBay help desk is absolutely shameless. They say they are "investigating" and my refund is not really approved in the system. PLEASE USE EBAY INDIA AT YOUR OWN RISK
Aug 31, 2016
Updated by David_Ferrao "Team Ebay", what kind of help desk uses gmail? You're either spam or extremely unprofessionally. I'm leaning towards the latter
Verified Support
Sep 02, 2016
eBay.in Customer Care's response Dear Lavish khan,

Thanks for reaching out to us. Kindly share your registered email id and contact details at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay
Complaint comments 
4 Comments

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Comments

Dear David,

We apologize for any inconvenience. Please share us your contact number and AWB number. We will get in touch with you.

Regards,
FedEx Express
Reply
David_Ferrao's [Complaint's author] reply, Aug 29, 2016
AWB is 783664616454. It is still marked as "In transit" after more than a month. I assume you would have my phone number as part of the AWB. I am not posting that online.

https://www.fedex.com/apps/fedextrack/?action=track&trackingnumber=783664616454&cntry_code=ca_english
Today I was buying product txn no is txn#[protected] but i Can't receive any email or text in my eBay India account and my money is deduct from my SBI account sooo please tell me what can I do...

Reply
I purchased mobile nokia lumia 620 by PaisaPay ID : [protected] on 14 /08/2016 but mobile did not work properly, so i want refund my money but ebay did not response for refund and closed my claim on 23/08/2016 even under warranty period.
Reply
eBay.in Customer Care's response, Sep 2, 2016
Verified Support
Dear मुनीश कुमार,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.helpdesk@gmail.com

Thanks & Regards,
Team Ebay
Purchased new Micro SDHC which is not working.
order id[protected]
paisa pay id- [protected]
purchase date-18/8/2016
Reply
eBay.in Customer Care's response, Sep 2, 2016
Verified Support
Dear kumarvivek,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.helpdesk@gmail.com

Thanks & Regards,
Team Ebay

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