eBay.in Online Shopping — Refund not received for four months

Address:	Chennai, Tamil Nadu, 600011
Website:	pages.ebay.in/aboutebay/eBay_Guarantee.html

I have raised a request for refund in the month of april 2016. Still have not received my refund. More than three times i have contacted with no proper assistance. I have attached a proof of a chat herewith.

Details of the purchase: (Iphone 4s 32 gb). Here is the chat which was ruthless:

Refund demand draft not yet received. It has been 3 months i have been waiti claim id: 1885852 paisapay id: [protected] seller id: ebuy1456 date claim opened:[protected]
[protected]
09:19:10 utc sameer
Welcome to ebay live help. My name is sameer. How may i assist you today?
09:19:59 utc jonesjayakumar
Hi..
09:20:15 utc jonesjayakumar
Sameer, i have mentioned my query above.
09:20:20 utc sameer
Good afternoon. Mr. Jayakumar.
09:20:33 utc jonesjayakumar
Can you check the status, please??
09:22:00 utc sameer
Be rest assured, definitely i will assist you with your query.
09:22:42 utc jonesjayakumar
Alright..
09:22:55 utc jonesjayakumar
Waiting.
09:24:46 utc jonesjayakumar
There?
09:24:55 utc sameer
Yes.
09:25:13 utc jonesjayakumar
I have escalated the matter twice with no use..
09:25:30 utc jonesjayakumar
I would like resolve this matter right now..
09:25:42 utc jonesjayakumar
Appreciate if you could help.
09:26:11 utc jonesjayakumar
1-[protected] tumpa ebay service id
09:26:42 utc jonesjayakumar
Spoke this miss. Tumpa earlier... You can read this case history.
09:27:56 utc jonesjayakumar
How long is the waiting time sameer?
09:29:04 utc jonesjayakumar
There?
09:30:47 utc sameer
Ye
09:30:53 utc sameer
Sorry for the error in typing.
09:30:57 utc sameer
Sorry for the late response currently our systems are bit slow, hence it is taking time to responsd.
09:31:59 utc sameer
It has been returned to origin.
09:33:00 utc sameer
Just checking whether you are still with me?
09:34:04 utc jonesjayakumar
Yes.
09:34:28 utc jonesjayakumar
What is returned to orgin?
09:34:43 utc jonesjayakumar
That means you guys still have my money. Right?
09:35:04 utc jonesjayakumar
And no body contacted while dd was sent to the address.
09:35:31 utc jonesjayakumar
Nobody came to our address to deliver the dd.
09:35:39 utc jonesjayakumar
How come they have returned to orgin?
09:36:33 utc sameer
Your dd was already shipped from our end on[protected] by blue dart awb no. [protected].
09:37:03 utc sameer
I have tracked it, it is showing as returned to origin.
09:37:04 utc jonesjayakumar
Ufff... Can you understand what i'm saying?
09:37:24 utc jonesjayakumar
If you have shipped in june... I still havent received it.. Why?
09:37:33 utc jonesjayakumar
This month is july
09:37:53 utc jonesjayakumar
Can you ask your manager to tell what causing this delay? Please.
09:38:58 utc sameer
I have tracked it, it is showing as returned to origin.
09:39:15 utc jonesjayakumar
Are you a robot or a living human being?
09:39:45 utc jonesjayakumar
Returned to orgin means 'ebay' still has my money. Right?
09:39:53 utc sameer
Yes.
09:39:53 utc jonesjayakumar
I want it asap.
09:40:37 utc sameer
Just be rest assured, i am escalating this issue to my team you will get your dd within next 15 working days.
09:41:24 utc sameer
Just checking whether you are still with me?
09:41:26 utc jonesjayakumar
I cannot wait for another 15 days.
09:41:47 utc jonesjayakumar
This is ridiculous customer service..
09:42:00 utc jonesjayakumar
I raised this request in april.
09:42:11 utc jonesjayakumar
Now it is july.. Still waiting for refund.
09:43:12 utc jonesjayakumar
Dont you think this is stupid process?
09:43:24 utc jonesjayakumar
Please escalate.
09:43:58 utc sameer
Just be rest assured, i am escalating this issue to my team you will get your dd within next 15 working days.
09:44:58 utc sameer
Just checking whether you are still with me?
09:45:04 utc jonesjayakumar
Yes.
09:45:09 utc sameer
Is there anything else that may i, help you with?
09:45:24 utc jonesjayakumar
Type something man..
09:45:37 utc jonesjayakumar
Instead of sending readymade templates.
09:45:48 utc sameer
Is there anything else that may i, help you with?
09:45:59 utc jonesjayakumar
Please escalate to your manager please.
09:46:05 utc sameer
Okay.
09:46:36 utc sameer
I have escalated, you will get your dd within next 15 working days.
09:46:40 utc sameer
Thank you for choosing ebay. It was my pleasure assisting you today. Our live help is available monday - friday from 10.00 am to 06.00 pm (Ist). Have a great day!
09:46:43 utc sameer
Bye!! Take care!!