Ebay.in — Refund not cleared by ebay

Address:	400063
Website:	mesg.ebay.in

Hi,

I had bought a product named Ultimate Nutrition Prostar 100% Whey Protein 5 Lbs Chocolate Creame Flavor"[protected]. This product firstly was duplicate. When we raised a complaint about this to Ebay they agreed to refund the Money. It seems the refund was approved from Ebay side on 14th November 2015. But yet not credited to my Citi bank Credit card.
On 26th Nov 2015, since afternoon 1.30 pm i have been calling them to ask for updates. but they always just place my call on hold for 20 - 30 mins and Non of the supervisors come on the call to answer. Also One supervisor named "Kapil dev Sharma" promised me to call me back with update by 3.00 pm but dint turn up. I'm really pissed off with this kind of service and really need some strict action against ebay.