Ebay.in — Refund Not given

Address:

Muzaffarpur, Bihar

I ordered an Alfa trolley bag (Alfa Trolley Bag (Ambition)) on 1/7/15 and made the payment online(paisapay id-[protected]).They informed about the shipment of the product on 2/7/15 through first flight courier and provided the tracking number.However, I never received the item.The tracking no. was also of no avail as it did not provide any relevant information on courier company's website.When concated, even the courier company couldnot trace the whereabouts of the item.I filed an ebay guarantee claim but the claim was abrubtly closed saying that seller has provided the shipment proof and that the item was delivered and hence refund cannot be given.This is absolute nonsense on their part.When I contacted the seller(Rahul Traders)they instead informed that item was lost in transit.So, when I again contacted the ebay, they assured that they will look into the matter.Till now they are doing nothing but giving assurances but NO solid step.Have almost given up on them.