Ebay.in — Return not accepting / product not working

cnu_143286

Address:	Mumbai City, Maharashtra
Website:	www.ebay.in

I have purchased a one plus one mobile, and I have received it in not working condition, sim is not detecting on phone..when I asked eBay to take return and refund amount, eBay is asking to contact the seller, Why should we contact the seller, as we have purchased the product from eBay directly.. The seller is saying that the product is under warranty, u can reach ur nearest service centre. The product reAched us wth not working condition.. I request eBay to be more responsible towards the customers...the pathetic response from the eBay makes us more worried about shopping in eBay further. My purchase details are as follows...pls do take return the product and refund the amount. Item number[protected] Product. One plus one mobile Pls do needful

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Comments

kasubhat

from Bengaluru, Karnataka

bro dont purchase on ebay. most of the things u get on ebay are fake and duplicate products.

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear cnu_143286,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay

cnu_143286

I have mailed to the above response...but I didn't received any response from ebayindia.[protected]@gmail.com... I don't know whether this mail id genuine ...I request consumer complaints.in to take up the mater and do needful on urgent basis...