Ebazar Ninja — No refund for the fake product - power bank

Address:	New Delhi, Delhi, 110002
Website:	www.ebazar.ninja

Dear Sir/Mam,

I had purchased a power bank – “Xiaomi 10400 mah” from your website via Order ID - OID10366 on 05.11.2015 which was delivered to me on 07.11.2015. Though it has the MI Logo on it, but it was a fake product and so it was not working.
I placed the return request via mail on the same day i.e 07.11.2015 and requested to refund my amount of Rs 599/-. After frequently enquiring about the status of the reverse pickup, the fake product was collected by me on 16.11.2015 via Request ID - P 94976174. However, the funds were still not credited to my account and though I frequently called your help desk for almost a month but they were least bothered in sorting out the matter.
Thereafter, I received another power bank on 26.12.15. But to my surprise, it was also a fake product and was not working. I again contacted your help desk and informed them the issue and once again requested to refund my funds as I no longer want to receive a fake product again. But they have only one thing to say that I would receive a confirmation call for which I am still waiting.
Being a rational consumer, I am not saying that all the customer would face the same problem, however what amazes me is the poor after-sales service from your help desk representatives.

After my daily calls to the help desk, they arranged for a reverse pick up via blue dart Receipt No – [protected] and the 2nd fake product was received by your office on 24.12.2015

I have to state that I feel duped by your brand/site and more with your after sales service. Such uncaring and unprofessional conduct your company that vows on delivering exceptional service comes across as totally unacceptable.

I have been frequently calling your help desk for the past 20-25 days and explaining them the whole issue but they don’t care about the customer satisfaction. And now I am really fed up with your service.

I once again request you to refund my funds of Rs 599/- asap.