Ecom Express — Fake delivery update

Aravind J.K.

from Hyderabad, Andhra Pradesh

Address:

Ecom Express, Guwahati

Sir/Madam,
I order two items in boat site. Order ID: 98680-1 and the AWB no. :[protected]. I received a mail and message on 06/12/2020 that "My order has successfully delivered". But I didn't recieved any order and didn't received the call from the delivery agent too. I tried to contact shiprocket who are monitoring the orders (ticket number: 1730070), but no solution reached so far and they themselves closed the ticket. I tried the customer care number provided by Boat (but call not getting connected in working hours). There is no forum given by the seller to redress the issues of the customer.

So I kindly request you to solve my issue and take necessary action against the responsible persons for not repeating the same to other public in future.

Thanks and positively expecting a positive reply from your end.

Regards,
J.K. Aravind,
Central Geological Service,
Geological Survey of India (Camp office),
Maisamgaon,
Baithalangso-782450.
Assam.
Mobile: [protected] & [protected]
email: [protected]@gmail.com

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and proof of delivery has been shared. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team