Ecom Express — shipment rto lock and revoked

Address:Ernakulam, Kerala, 682032
Website:ecomexpress.in/tracking/?awb_field=285464894

Dear sir,
I ordered and item 21st dec 2018, and parcel is come to my location as shown your site as 30th dec 2018. Jan 1st 2019 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Today i called (11/01/2019) at the time the customer care guy give me same commitment.
Then now status shows that shipment rto locked revoked.
I need my ordered product.
My awb no is :[protected]
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Ecom Express customer support has been notified about the posted complaint.
Jan 19, 2019
Updated by dalita
Dear Sir,

I need my product, kindly arrange it for delivery.
Complaint comments 

Comments

I am ajaya kumar nepak I buyed a product from an e-commerce website and it's shipped through ecom express the website shows that it's shipped but the courier website shows that Pickup Rescheduled For Next Day and it's kept on my tracking number is[protected].

Ecom Express Customer Care's response, Jan 14, 2019
Verified Support
Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express
This is so small in size t shart so we want big size of t shart so pls return this product
Ecom Express Customer Care's response, Jan 14, 2019
Verified Support
Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team Ecom Express
My order was to be delivered by ecom express, the worst delivery service provider. I wish i had a choice to choose from whom i want to receive my order. They themselves don’t deliver the product and later write the reason as wrong address. Seriously? My AWB number[protected]. Came out for delivery but never reached me. Didn’t receive any call from the delivery person. Rather i called him up and he said he’ll deliver. But he didn’t and today morning it’s showing RTO lock. And now RTO lock revoked. What is this?

Ecom Express Customer Care's response, Mar 2, 2019
Verified Support
Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the AWB number 998357581, as per our records the said shipment has been delivered on 1st March at 16:31 at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance on the same.

Regards,
Team Ecom Express
I ordered some items awb number:[protected], [protected] from club factory on 21st sep, and the parcel came to my location on 29th.Everytime I keep on getting messages that it was out for delivery but I never got them. I tried calling the ecom customer care number the executive says that it will be delivered within 24 hrs.I tried calling many times and Everytime they say it would be delivered within 24 hrs.but today when I checked the status it shows that my shipment is rto locked.I need my ordered products
Dear Ecom
I have ordered a product mi band 3 from flipkart which was to deliver from your portal the delivery date assigned to me was 29 th january and product reach my location at 26 th of january . Due to festival in my location i was not able to take the product at that time and then i requested delivery reattemp to ecom and flipkart both they insuresd me that the product will be again out for delivery within next two day
I have waited but no delivery attempted . I complian twice mire time and while tracking i found that product is out for delivery and at evening it shows undelivered due to coustmer refuse to accept then
Next working day i was called by my local service partner to take the delivery from the courier office when i reached there which is 10km away from my house they refused to give me and then now they are showing rto lock on the product
Shame on your service .
Awb number - [protected]

Dear Ecom
I have ordered a product mi band 3 from flipkart which was to deliver from your portal the delivery date assigned to me was 29 th january and product reach my location at 26 th of january . Due to festival in my location i was not able to take the product at that time and then i requested delivery reattemp to ecom and flipkart both they insuresd me that the product will be again out for delivery within next two day
I have waited but no delivery attempted . I complian twice mire time and while tracking i found that product is out for delivery and at evening it shows undelivered due to coustmer refuse to accept then
Next working day i was called by my local service partner to take the delivery from the courier office when i reached there which is 10km away from my house they refused to give me and then now they are showing rto lock on the product
Shame on your service .
Awb number - [protected]

Ecom Express Customer Care's response, Feb 10, 2020
Verified Support
Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 2580093485 has been returned back to your shopping portal as we were unable to deliver as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express
My order was to be delivered by ecom express, the worst delivery service provider. I wish i had a choice to choose from whom i want to receive my order. They themselves don’t deliver the product and later write the reason as wrong address. Seriously? My AWB number[protected]. Came out for delivery but never reached me. Didn’t receive any call from the delivery person. Rather i called him up and he said he’ll deliver. But he didn’t and today morning it’s showing RTO lock. And now RTO lock revoked. What is this?

My order was to be delivered by ecom express, the worst delivery service provider. I wish i had a choice to choose from whom i want to receive my order. They themselves don’t deliver the product and later write the reason as wrong address. Seriously? My AWB number[protected]. Came out for delivery but never reached me. Didn’t receive any call from the delivery person. It's been a long time I have ordered the product from meesho. But he didn’t and it’s showing RTO lock. And now Shipment RTO lock. What is this?

Ecom Express Customer Care's response, Jul 27, 2020
Verified Support
Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 2607813687 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express
Hlo I have been ordered through Amazon it has been shipped trough ecom Express but I didn't get it ...in Amazon tracking it is showing different and in exam tracking different ...could u plz help me

Today it delivered again to they did rto lock today only sir plz help me to get my product back...

Hi Team,
I have placed order through Ajio app. My order got shipped by ecom express. My AWB no is - [protected].
From last week it is showing Shipment Lock by RTO.
Kindly check on that. Kindly resolve that issue and deliver my product.

Ecom Express Customer Care's response, Sep 10, 2020
Verified Support
Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Ramen
Team Ecom Express
Hi
I have placed order through Amazon app. My order got shipped by ecom express. My AWB no is[protected]
Now it is showing Shipment Lock by RTO.
Kindly check on that. Kindly resolve that issue and deliver my product as soon as possible. Thank you

Hi
I have placed order through Amazon app. My order got shipped by ecom express. My AWB no is[protected]
From last week it is showing Shipment Lock by RTO.
Kindly check on that. Kindly resolve that issue and deliver my product as soon as possible. Thank you

Ecom Express Customer Care's response, Jan 11, 2021
Verified Support
Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment 432049370 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express
I ordered some items awb number:[[protected], from Meeso on 6th march and the parcel came to my location on 10 march.Everytime I keep on getting messages that it was out for delivery but I never got them. I tried calling the ecom customer care number the executive says that it will be delivered within 24 hrs.I tried calling many times and Everytime they say it would be delivered within 24 hrs.but today when I checked the status it shows that my shipment is rto locked.I need my ordered products immediately
Ecom Express Customer Care's response, Mar 20, 2021
Verified Support
Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment 8780259786 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express
Ecome service is the worst service ever reached till delivary center just 30 min away from home .then after some time status was showing RTO .hate this service .I wish I had option to choose the delivery service
I ordered my product through tata cliq, unfortunately their delivery was through ecom express .i have ordered a bunch of products, none of them haven’t reached to me yet, today when I checked with the ecom express tracking.its showing RTO locked, they haven’t even called me or showed out for delivery.please deliver all my products

Awb-[protected]

This ecom express courier service is big fraud company. They try delivering product at 1.00am and tell delivery attempted but failed.

This is shown in tracking status and not actually delivered or attempted to deliver And this is happening from 10days.
I had ordered ordered some products online like 1 week back. When I tracked the order on their website the shipment had reached my hometown but now it says that it is under shipment rto lock in Bengaluru. I never received any calls and now I doubt I will ever receive my order.

My AWB No. : [protected]

Dear sir.
I had order Wow shampoo kit and the delivery date was 10 July. But at that time I was unable to answer the call. And now it's been 2 week no any call came from ecom express. I am waiting for my parcel. Please kindly check it. And now for my parcel OFD lock revoked like this it is coming. But I want my parcel asap. Please kindly deliver my package within 2days

Push22's reply, Aug 6, 2021
Did you got your products??

Same issue happened with me, i have also ordered products from wow on 18th july, and now the current scenario of tracking status is, rto returned delivered. They didnt respond to my calls and no updates till now.
Dear sir,
I ordered a product in Ajio on august 1st.Then my shipment delayed and my order not delivered yet.Now my delivery status showing that the shipment RTO lock at banglore.what shall i do.Please deliver my product.

Ecom Express Customer Care's response, Aug 18, 2021
Verified Support
Dear Jabir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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