| Address: | New Delhi, Delhi, 110046 | | Website: | trans.edelweissfin.com |
Hello
My name is Gaurav Tanwar and I have never opened an account with Edelweiss. This organisation has a customer with the same name as that of mine and Edelweiss sends all his trading transactions to my email id on a daily basis. It has been about 2 months and the same issue is being going on since then. I launched the complaint no. CIP[protected] with them to which they assured that this will be resolved within a week. I got a call from them and a lady named Rupa P told me that their actual customer had by mistake provided them with an incorrect email id which happens to me mine in this case.
She told that they have spoken to the customer and asked him to update the email id after which the emails would stop coming to my account. I would like to highlight if they have such a weak IT security department that even after I reporting to them about their client's transactions getting to my email id they do not give a heed to this then all their clients earned security is simply at God's mercy.
Therefore I would like to get this complaint filed against their malpractices and if possible fine this organisation so that they think about upgrading their IT infrastructure.
Gaurav Tanwar
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