Edelweiss Financial Services — loan a/c no lpuneca[protected] extra emi deducted but till date not refunded

Address:

Flat no 501 5th flour aqua blue, B wing ganesh nagar shinde vasti ravet pune, Pune, Maharashtra, 412101

I close my personal loan on last month 10 jun till time I submitted remaining amount hdfc bank dd but 15 jun automatically deducted my rcs throw my account then I send the mail on [protected]@edelweissfin.com he register my complaints nd give me ticket no RF816806 and tell me your complaints is resolved 2 3 working days but till date I am not receive my extra emi deducted amount he renew my complaint after 2 3 days
I think edelweiss financial services is used my amount almost 1 month and he is liable for pay the interest please help for resolving my issue as soon as possible