Edelweiss Financial Services — non responding claim of insurance of mobile

Address:

Pune, Maharashtra

I purchased Oppo Neo 3 moblie from THE MOBILE STORE, Sadashiv Peth, Pune and also did insurance against Theft and accidental damage. The Moblie Store issued me Insurance Certificate of National Insurance Company having Edelweiss Insurance Brokers Ltd (copy attached herewith.) My phone touch pad was not working hence i approach THE MOBILE STORE, Sadashiv Peth, Pune, they said i have to go to Oppo service centre. Accordingly I go to service centre, they told that moblie touch pad is damaged due to water which is not come under warranty, if you have insurance against it, then you can claim insurance against it. Accordingly i intimate claim on www.themobliestore.in. thereafter i received email from broker Edelweiss Insurance Brokers Ltd for uploading certain documents on site. thereafter i made continuous followup by emails and phone calls on[protected]. I am receiving very bad experience from them. pls do the needful at the earliest. following is the email communication done by me SIR/MADAM, Pls do the needful at the earliest in respect of Claim No. CLM004062. I am constantly forwarding you emails regarding it. i already uploaded documents on your site. still i did not received any response from you. I made calls on your numbers mentioned in your web site but every occassion i phone was not attended by you. This is very disgusting. Require an immediate action otherwise i, against my wish, remain no other source except recourse to criminal as well as consumer remedy against you. I am sending one copy of this to "Indian Consumer Complaints Forum (http://www.consumercomplaints.in)" to file a complaint against you on next day in case no reply from your side. Rupali Mandlik Note: Forwarded message attached -- Original Message -- From: "rupali kate"[protected]@rediffmail.com To: Mobilestore.[protected]@edelweissfin.com Cc: [protected]@themobilestore.in Subject: Fw: TMS - ACCIDENTAL DAMAGE- Certificate No - ADTMS2433066 Claim No. CLM004062 Insured Name.RUPALI MANDLIK Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Sir/Madam, Pls find attachments in respect of the Claim No. CLM004062 and do the needful at the earliest. Regards Rupali Mandlik Note: Forwarded message attached -- Original Message -- From: "rupali kate"[protected]@rediffmail.com To: [protected]@edelweissfin.com Subject: Fw: TMS - ACCIDENTAL DAMAGE- Certificate No - ADTMS2433066 Claim No. CLM004062 Insured Name.RUPALI MANDLIK Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Respected Sir/Madam, I purchased Oppo Neo 3 moblie which is insured from your company against Theft and accidental damage. I uploaded all the required document on the moblie store website in claim status option. but no reply came from your side neither anyone from company is responding my call on[protected]. I am receiving very bad experience from them. pls do the needful at the earliest. Rupali Mandlik. [protected] Note: Forwarded message attached -- Original Message -- From: "rupali kate"[protected]@rediffmail.com To: mobilestore.[protected]@edelweissfin.com Subject: Fw: TMS - ACCIDENTAL DAMAGE- Certificate No - ADTMS2433066 Claim No. CLM004062 Insured Name.RUPALI MANDLIK Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Dear sir/madam, I have registered my accidental damage claim against the oppo neo 3 mobile bought from the mobile store, sadashiv peth, pune. i uploaded the documents on the site and also send the same to the following recipients in trail mail. so pls do the needful at the earliest. Rupali Mandlik Note: Forwarded message attached -- Original Message -- From: "rupali kate"[protected]@rediffmail.com To: Dimple.[protected]@edelweissfin.com Cc: Sneha.[protected]@edelweissfin.com, Vikram.[protected]@edelweissfin.com, Sandip.[protected]@edelweissfin.com, nikhil.[protected]@edelweissfin.com Subject: Fw: TMS - ACCIDENTAL DAMAGE- Certificate No - ADTMS2433066 Claim No. CLM004062 Insured Name.RUPALI MANDLIK Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Note: Forwarded message attached -- Original Message -- From: "rupali kate"[protected]@rediffmail.com To: mahesh.[protected]@hotmail.com Subject: Fw: TMS - ACCIDENTAL DAMAGE- Certificate No - ADTMS2433066 Claim No. CLM004062 Insured Name.RUPALI MANDLIK Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Note: Forwarded message attached -- Original Message -- From: "rupali kate"[protected]@rediffmail.com To: dimple.[protected]@edelweissfin.com Subject: Re: TMS - ACCIDENTAL DAMAGE- Certificate No - ADTMS2433066 Claim No. CLM004062 Insured Name.RUPALI MANDLIK Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Dear Sir/Madam, With reference to the subject claim Pls find attachments of documents demanded by you for processing the claim. 1) Copy of Certificate of Insurance. (Signed & Stamped by mobile store and signed by insured) 2) Copy of Purchase Invoice. 3) Claim form duly filled with Brief description & Signed by Insured (Format Attached ). 4) Detail Repair Estimate with part number & cost from authorised servicing centre . 5) Root Cause of Damage mentioned in Repair Report with Sign and stamp of the Authorised Repairer (Format Attached ). 6) Copy of Insured Pan Card. 7) Cancelled Cheque for NEFT ( With Printed Insured Name ) 8) Damage photographs of handset.(With IMEI no.) So pls do the needful at the earliest. On Thu, 09 Apr 2015 13:25:28 +0530 "Dimple Tailor" wrote Dear Sir/Madam, Certificate No. ADTMS2433066 Claim No. CLM004062 With reference to the subject claim appended documents are require for processing the claim. 1) Copy of Certificate of Insurance. (Signed & Stamped by mobile store and signed by insured) 2) Copy of Purchase Invoice. 3) Claim form duly filled with Brief description & Signed by Insured (Format Attached ). 4) Detail Repair Estimate with part number & cost from authorised servicing centre . 5) Root Cause of Damage mentioned in Repair Report with Sign and stamp of the Authorised Repairer (Format Attached ). 6) Copy of Insured Pan Card. 7) Cancelled Cheque for NEFT ( With Printed Insured Name ) 8) Damage photographs of handset.(With IMEI no.) Kindly share the scan copies of the above mentioned documents for us to provide you with the approval for repairs. Kindly note on receipt of said documents we may ask additional documents/ Information also based on the merits of claim. Post approval sent all documents to below mentioned address. In case of any query please contact to undersigned NOTE - This mail is subjected to the documents provided, and not acceptance of liability. Acceptance of liability will be communicated after submitting the hard copies to the Insurer. Note on receipt of said documents Insurer may ask additional documents/ Information also, based on the merits of claim For updated claim status kindly click on the following link http://edemumextapp025:2070/CheckClaimStatus.aspx for a quicker response Regards, Dimple Tailor Executive - Insurance Broking Dir: +[protected] / Edelweiss Insurance Brokers Limited | www.edelweissfin.com [protected][protected][protected][protected][protected][protected] Disclaimer: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.Pleaseclick here for detailed DISCLAIMER.