Edelweiss Financial Services — Not refunding my deposit money

Address:	New Delhi, Delhi, 110085
Website:	edelweiss.in

My name is Abhishek Arora and I have a trading account with Edelweiss financial services no. 727389. I opened my account last year with Edelweiss though one of the company's representative. At the time of opening the account I gave two cheques one for Rs 60, 000 for trading account and one for Rs 40, 000 for advanced brokerage. I was informed that my advance brokerage limit will be lowered after a year of relationship which I agreed and also if I am not satisfied with the services I could close the account and will get my advance brokerage refunded. I would also like to mention that full service tax was deducted on Rs 40, 000 even though I had not made a single trade. On asking the edelweiss representative he told that if you opt for closure any time the service tax will be adjusted against used brokerage and rest will be refunded with the money. Now after one and a half years of successful relationship with Edelweiss I asked to lower my limit for advance brokerage to Rs 10, 000 as which my current RM is saying it is not possible. On top of that she told me that the advanced brokerage cannot be refunded even if I close the account. I am deeply unsatisfied by the response of Edelweiss and the way they have handled this issue. The company is now simply denying that the refund is not possible even if I close my account with them which is simply unacceptable. I have in access of Rs 35, 000 plus service tax adjustment with Edelweiss which they cannot keep. I would want to end my relationship with Edelweiss and get my money back.