Electrolux — Break down call not resolved after seven days of complaint.

Address:	Kolkata, West Bengal, 700033
Website:	www.electrolux.com

Dear sir
Greetings from kolkata
I am sorry to say that it is indeed a painful situation i am into and encountering the hardest ordeal ever in my life. Needless to point out from my remonstrance that the cause of my suffering is the service protocols of your august company electrolux.
I had purchased a refrigerator on 22nd of june 2016 from ezone south city mall. I was informed during the time of purchase that the parts are easily available and in times of problem the company would change it within 72 hours of the complaint.
The details of the purchase are as under.
Date - 22.6.2016
Transaction id[protected]
Value paid inr 18499.00
Company electrolux
Model ep242 lmd –hfb
Serial no.[protected]
From the beginning of october only we found that the refrigerator was not cooling adequately.
So many of our items got perished due to inadequate cooling
On 22 nd of october 2016 we lodged the complaint at [protected]
Complaint no. E kol [protected]
There has been two visits since then but my problem is not resolved.
I was made to believe that the spare is not available here it would be coming from delhi. I was told this on 26th of october 2016. Today is 29th october 2016 and my machine is still not been attended.
It has become a substantial ordeal and i am not able celebrate diwali happily due to this delay
My wife is under medical attention and a fully functional refrigerator is an urgent requirement.
I am a valued customer, my purchased product is under warranty so why do i have to suffer this ordeal. Please do the needful to get me out of this dire straits.
It would be of great help if somebody from the organisation gives me a clear indication about the date and time when my problem would be resolved.
If an at all there is a substantial delay i would request you to provide me an alternative back up machine because i am a valued customer and i should not suffer owing to the un availability of parts in kolkata.