Electrolux — Defective washing machine as well as bad service

Address:

Pune, Maharashtra

To whom so ever its concern,

I Roshni Sharma, daughter of Prakash Sharma writing you on behalf of my dad.
We purchased electrolux washing machine Serena Elite in August 2013 and seems its a very wrong decision. First time there was a coin in the machine and the machine got stuck. The service man came and charged Rs 400 for the same. Understand, we did not check it and this caused such an issue and it was in written in the manual- but a stupid question over here- first time we have seen coin going inside the machine and getting stuck inside, don't know from where.. We have been using IFB model before this for past 20 years without a single issues since ages. And things changed since we got into this company.
Now here comes the next and most irated situation within a year of the purchase. It got stuck last week in last 15 mins with a big sound and water started flowing from the bottom of the machine. We called up the service people, he comes and opens the machine and says the inner drum has been torn up.
Complaint No [protected]
He shows us the same and says does not knows the reason for the same coz yet now we do not see any coin from our end. He has also taken the photo of the same. Now its been raised to some senior people (Mr Pramod Dudhane / contact no [protected]) and that person says it may be due to some inner part of machine like screw or so which may be loose have hit and cut the drum. He also said it might be due to some coin or so, and if thats the case no one has proved it to us yet. This is the first time we have seen such thing happening ever. He says its not the warranty stuff and will be charged upto Rs 1800 for the change. There were no heavy clothes in the machine while wash. It was just some casual daily stuff and towels. Also, when service people come in, they handle machine in a weird manner. They have to put it upside down, so when next time if any third thing brokes in- it can be due to this man's misuse coz they cannot bring big service machines handy at somebody's house. So we are not in situation to ask your people to come at home, handle the machine as they want and make us throw in one more future loss. If somebody asks me, I will go for replacement rather than repairing all time.

And the last and the permanent issue whenever we on your so called machine is we wash clothes and when we remove them all the buttons are broken and in the machine. My mom has been stiching same buttons on pants and jeans and shirts again and again for the past more than six months. This has never been an issue in our previous machine.

Awaiting your further response at the earliest.

Roshni Sharma
Mob No[protected]