Electrolux — Electrolux washing machine Complaint

Address:

Agra, Uttar Pradesh

Dear Sir, Pls find the below trail mail. It gives me deep sorrow to share with you that post my reminders and several follow-ups with your service representatives and team I am still a VERY VERY DISSATISFIED CUSTOMER.Post one month after service I received my washing machine back. Again, the machine's sensors are not working which does not allow water to keep in level as per suggeted norms.The sound problem is still their.The service efficiency of your team is Absolutely poor to addresss my issues . I am mentally troubled and would ask such an esteemed organization the way things are working out is absolutely inappropriate and CUSTOMER SATSIFACTION IS WORST. I finally would ask you to provide me a new machine or I have to take legal courses and move to consumer court to finally get solution for my long-run troubles which I cannot address anymore. Revert at the earliest. Best Regards Devendra Kumar Agra [protected] From: [protected]@hotmail.com To: sunil.[protected]@pmail.in; sepl.[protected]@gmail.com CC: [protected]@pmail.com; [protected]@pmail.in Subject: Electrolux washing machine Complaint Date: Mon, 20 Apr 2015 15:03:34 +0000 Dear Sir/Mam, I would like to share with you my some of my worst experiences with Electrolux services and customer complaint resolution. I bought Electrolux fully automated washing machine in July 2014.Since October 2014 the troubles started coming.My complaint nos. which can be tracked regarding the issue are as follows-EG2B[protected], EG2B[protected]. Initially the sound problem started coming and service rep. came and tried to resolve it.Somehow it worked but again after one month the same got repeated. Since then, continuously it got repeated till Feb'15.We had to call several times to the service engineer to come.We were fed up of calling and they came as if they are into problem and not us.The service rep. came again and again but no satisfactory resolution.He finally put on the excuse that some coins have been found in the machine .But, it was all vague and uncertain.Due to his repeated visits, the machine also put on scratches and some other problems rose. In mid of Feb'15 the service team took the machine to their place .But, post that also the problem continued.We were extremely upset with the system management and dealer-Bharat Agencies replies. Request you to please look into the matter seriously and please resolve it at your earliest as we are tired of all this.We do not intend to move to consumer forum, if our problem gets resolved and we are provided new machine to work for. Looking for your immediate revert and action. Thanks in advance for your support. Best Regards Devendra kumar Agra [protected]