Address: | Indore, Madhya Pradesh |
Dear Sir,
I Mrs.Shubhada Aterkar Purchased a Refrigerator as per below specifications-
Capacity-240Lit.
Model-EDL254/2011
Purchase Date-31.10.11
Bill No.-04R1101091
Purchased from -Lotus, Sapna Sangeeta Road Indore (MP) 452001.
I had made a complaint regarding stoppage of the my refrigerator on 03.Dec 2014 The details of failure is as under.Meawhile after logging complain your service engineer at Indore visited and attended the complaint as per him he will observe performance for a month and then he closed the complaint. Now again the refrigerator is stopped.
My earlier complaint history is given below. Kindly provide permanent solution to the recurrent problem.
The above refrigerator failed many a times from the day of purchase till date. Very first failure happened on 30.11.11 a complaint was made to your authorized service center at Indore it was said that the belt is damaged.
Second time its Fan & Motor was damaged and again after some time its relay damaged and now it is again stopped and the Mechanic says that its heater and other 2 components are damaged.
Each time it costs me around Min 2000/-Rs.Now I have already incurred sizable amount as good as purchasing new refrigerator.
As I am working lady and frequent failures cause me lot of agony and losses of costly food stuff.
Now I am fad up with this Refrigerator as except compressor all other parts have been replaced. Now let me ask you, if other part are not covered under guaranty than would these part tend to fail so frequently!. The whole phenomenon tarnish the credibility of your product and company image.
Your service centre at Indore has never give us repair receipt and they do not have spares every time it takes 10-15 days for repairs...
You may trace my complaint record on your customer care and serve centre at Indore.
Now, I requests you to kindly replace my refrigerator or else give me permanent solution.
Regards
Shubhada Aterkar
Contact No. [protected] & [protected]
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