[Resolved]  Electrolux — Harassing to customers and not resolving the issue

I had lodged a complaint on 22nd Jan 2014 with complaint no. EPNA[protected] but still the same is not resolved and unnecessary the customer desk on[protected] is unnecessary harassing me. On lodging the complaint on 22nd Jan 2014, person named Mr. Pandey had come and look over the refrigerator and said that the compressor is in warranty(as I have the bill and the warranty is for 5 years - bought on 9/6/2009). He took the service charge of Rs. 300/- and confirmed that the next day he will come and get the same replaced. Apart from the compressor (which is under warranty) he confirmed that Rs. 2000/- will be charge for air and tray. He confirmed that he will come next day for the work. Later he called next day and said that the compressor charges of Rs. 5000/- approx needs to be paid since no serial no. is seen on compressor. Its disgusting response. Whenever any customer goes to buy a refrigerator he looks at the overall product and not check whether compressor has serial no. or not? Constantly chasing the customer service they still are unable to solve the issue. Mr. Daniel (seems to be senior of them) dont even have courtesy to call back even after confirming about the urgency. It is pathetic response. Looking forward for some help. Call on [protected] to know in detail. Sandeep Patil