Electrolux India — electrolux washing machine fully automatic

Address:

Chennai, Tamil Nadu, 600030

Date 7/07/18

The machine automatically switches off after few seconds of running the program

Firstly after your technician visited. Us - he had changed a part for the machine which had drain overflowing problem - but within two weeks the machine now experiencing this problem.

Almost this month itself - we are booking for service and this means again we have to pay for service charge of 500rs as per his claim.

I had trust on the company and i have used this machine at my work site in the past hence i had ordered this machine, but this type of repeated problem is due to the machine inbuilt fault or due

To inefficiency of the technical and service team or due to some kind of fixing the consumers is to be introspected by the management team.

Another thing, please collect for the parts and service fees online and not by cash, because we loose strong evidence of fighting against the management for the worthless services we are paying

To the service team.

I / we hope the problem will be attended and similar type of troubles will not be repeated again.

This month alone i have paid 900 rs for service alone - and for parts 300 rs odd.

Whereas this had accounted for almost 6% of the machine cost that too within a month.
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Date 28/07/18

Please, note the technician reporting for the above problem the pcb to be replaced and saying that the cost is whopping 4500 rs -

However just for reporting this problem and finding he is demanding 575 rs - where no service is involved at all..

When i denied to pay this, he had agreed to receive rs 200 / as visiting charge.

I had already described that the problem is machine automatically switches off while running - which itself clarifies that some programming need to be done or the programmed board to be replaced

He also discussed over phone and understood the trouble - so given this he should have to come with parts or should have diagnoised the problem - given the description and should have given us a solution.

I have had asked for amc - but no reply in this regard so far.

Please give us a proper explanation and advise us how to proceed.

We need this machine to become alright -