Electrolux India — Installation of electrolux air conditioner

Address:

560037

I have taken the Electrolux AC online. I have received the AC on 21st March. I have given the installation on 22nd March (With complaint numbers EBLR[protected] & EBLR[protected] even though I don't know why I got 2 compliant numbers). Customer support team is promised to resolve this issue within 24 hours but even after 1 week electrolux not able to install my AC.

My complaint is allotted to Engineer Abdul - [protected]. He has sent couple of persons for installation on Satruday 26th March who are not competent enough to install AC. They were giving something or the other reason and asked Rs.2500/- on top of Rs.1500/- (installation charges). When I try to call Mr. Abdul he has kept our call in rejection mode so that whenever I call him I was getting engauge tone.

After calling 20 times to customer care I have received another number [protected] Mr. Jagadeesh who's phone was ringing but never lifted the phone.

After calling another 5 times to customer care, they have given another number to call [protected] Mr Bhupendra Kumar Singh on 28th March. Mr. Bhupendra has lifted the phone and try to solve the case.

This time I got the call from Mr. Abdul to whom initially compliant was allocated on 28th night. This time this person was very rude and said he will send the engineer to install on 29th March. During his conversation he doesn't have any regret and once again talking about money to install i.e., Rs. 1, 500/-.

The overall experience that I had with Electrolux customer care is not good. Still I don't know when the AC will be installed.