Electrolux India — microwave oven repair

Address:

411007

On 13 sep i placed complaint for replacement of handle that had broken. I was given complaint number pun[protected]. Today the service person visited. He refitted the old broken handle with larger screws.

This is temporary fix. The plastic holding the screws is cracked and will not hold. When i insisted on a new handle service person said he would have to place an order and it would take 10 days. He insisted on payment of service charge and gave threat that complaint would be cancelled if service charge was not paid.

I refused to pay the service charge and said i have placed complaint for broken handle and he should not have come at all without the new handle. I will be happy to pay the service charge when the new handle is fitted. I have written my feedback on the customer service sheet that the service person brought. Please look into this matter and arrange to provide a new handle.