Electrolux India — Pathetic service and installation quality!

Address:

641002

Hi

My name is Mohit. I had purchased an Electrolux AC about 2 months earlier. The problem with the AC started a couple of weeks back. The problem - The AC started spewing water into my room and did not cool at all.

I booked a service call and the service engineer showed up and said that the outlet pipe was not fixed properly during the installation process. He said that he did some temporary repairs done and now the AC should work fine.

The sane night the same problem started and I had to book another service request with a note stating that the person who had installed the AC needs to come fix the problem.

The service response this time was pathetic at this stage. I had to call over 8 times over 2 days to ensure the technician showed up. Finally after a great level of control over my frustration the technician shows up and tells me he has fixed the problem with the outlet pipe but needs to check the AC again by running it.

Unfortunately, there was a power cut and the technician advised me that he would be somewhere in the locality and would come back to fix the issue. Exactly after 20 mins the power comes on and I call him. His reply was that he cant make it and came up with excuses.

I was forced to call the local branch manager and after constant nagging and a series of calls, another techinician shows up the next day. He says the AC wasn't installed properly to begin with and there has been a gas leak in the unit leading to the flooding in my room.

He fixes the issue the not the very same day but the day after that and, today it just been a day since he has apparently "fixed" the problem and a new problem arises.

The AC works for like 10mins and shows an error "E6." It does not cool my room in anyway!

I am frustrated with the [censored] that has been going on and utterly pissed off!

Either REPLACE MY AC OR PAY ME MY MONEY BACK!

Im sick of the waiting and phone calls to you guys!

If the service quality is this damn poor, then honestly the brand and you people are a joke.

Kindly revert back with a solution asap. Thank you!

Customer name: Mohit
Ph No: [protected]

An Angry,
Mohit