Electrolux India — Refrigerator after sales | |||||
March regarding the change of gasket of my refrigerator (Emum[protected]). The concerned person came, charged rs 300, took away my original gasket and today, its 1st of april. I have made constant calls to follow up with the customer care, service representative, service agent and all possible responsible people. Thankfully, no one has any clue about it. Every time i call call, they have the standard statement, that the product will be delivered by the coming monday, but they don't bother to revert on it. I feel hopeless and frustrated and is planning to take it to the next level. I.E consumer forum. I have all the relevant details and documents to support my issue. Thought of asking about your views about the situation. Thanks! Was this information helpful? | |||||
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Electrolux India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
I have an Electrolux Split AC. The compressor has stopped working.
I have registered 3 complaints over the last 2 weeks, complaint numbers are:
1. EMUM[protected]
2. EMUM[protected]
I have been given numbers by your customer service, of the service center to call them up directly and follow up. The numbers are: [protected], [protected], [protected], [protected].
I have called up all the numbers and no one cares to take calls one person takes my call and says he works for Philips, Mr. Jayprakash ([protected]) who apparently is the manager for the service center doesn't take calls at all.
Is this what Electrolux stands for??
I have registered 3 complaints over the last 2 weeks, complaint numbers are:
1. EMUM[protected]
2. EMUM[protected]
I have been given numbers by your customer service, of the service center to call them up directly and follow up. The numbers are: [protected], [protected], [protected], [protected].
I have called up all the numbers and no one cares to take calls one person takes my call and says he works for Philips, Mr. Jayprakash ([protected]) who apparently is the manager for the service center doesn't take calls at all.
Is this what Electrolux stands for??
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This is to inform you that I have raised an issue with Electrolux on 12th of March regarding the change of Gasket of my refrigerator (EMUM[protected]). The concerned person came, charged Rs 300, took away my original Gasket and today, its 1st of April. i have made constant calls to follow up with the customer care, Service representative, Service agent and all possible responsible people. Thankfully, no one has any clue about it. Every time i call call, they have the standard statement, that the product will be delivered by the coming Monday, but they don't bother to revert on it. I feel hopeless and frustrated and is planning to take it to the next level. i.e Consumer Forum. I have all the relevant details and documents to support my issue.
Thought of asking about your views about the situation. Thanks!