Electrolux India — Very poor customer service

Address:

560035

Electrolux just has brand name... Nothing more than that . I have electrolux microwave which I purchased 2 months back.. After one month of minute usage only... It stopped heating... After that we contacted customer care... And it's been a month still the issue is not fixed... They are saying that they have only two technicians in Bangalore... Are they mad??? Moreover after repetitive calling the technician came to identify the issue after two weeks... Then he told some magnetic coil is not working so it needs to b replaced..and it will take 5 days to get the product .. So it was like fine .. But then it's been more than 2 weeks no one has come with the right product... And now is the funniest part.. The technician has come twice .. But with wrong product... Are they insane?? They don't have any brain??? We have written mails to the customer forum as well and have contacted area Manger plus service center Manger . But still no action is been taken. Everytime we will CAll they will say the technician will come tomorrow.. Now I m fed up of calling customer center...I don't know what shud I do... Thinking to escalate the issue to customer court... I request ppl not to buy electrolux product.. Because there will be moving customer service provided...onlyyou will get is excuses..