Electrolux India — washing machine problem from last 3 months and nobody is responding

Address:

Krishna, Andhra Pradesh, 520007

Hi,
Greetings,
We as a family are pride customers for lg.
All our tv's, washing machines & refrigerators are lg products.
Unfortunately or fortunately my office in vijayawada is beside your electrolux office in 2016and i have a plan of buying a washing machine and as usual my parents and all my family members recommended me to go for lg and during some discussion in my office they told me about electrolux and though my family is not interested i have convinced them and taken electrolux product and it is automatic washing machine front load
4 months back there was issue with washing machine and then i understood there is no one in india to support electrolux service and company has shut down and no parts available in market.
I am writing mail from last 3 months to electrolux. [protected]@pemail.in and they send mail saying that it will resolve and till date it is not resolved.
They gave me 3 numbers and all the 3 number persons are not responding.
"we have forward your complaint to our concern department also here by we are requesting you to contact our area service manager mr. A. V. Subramanyeswara rao ([protected]) or branch service manager mr. R saravanan ([protected]) to get the issue resolve."
"we have forward your complaint to our concern department also here by we are requesting you to contact our escalation head mr. Anil jain ([protected]) to get the issue resolve
We assure you of our best attention always in case there is any further assistance required, please feel comfortable to revert to us."
Pls let me know the solution any product which is sold in market services should be provided for atleast 10 years and parts should be available for 10 years.