Electrolux India — washing machine/ service manager very casual.

Address:

Gwalior, Madhya Pradesh, 474001

I would like to inform you that i raised a complen regarding my electrolux washing machine (Complaint id - ind ind[protected]) was not working properly. Technician visit on 28 sept’18 and open some part & closed it & told us machine is repeared, we paid 550 rs for service as it was out of warranty.
We start the machine for same day, again it stop after 10 minutes, then i called to technician to report the issue and ask him to revisit but he visit next day after so many call & escalation to customer care.

He visited next day & told i am unable to repair this machine post open & told us we will visit tomorrow & left with open machine.
I called next day 30 sept’18 to his supervisor (Mr. Sharad - [protected]) ask him to resolve the problem then he assured technician will visit today but no one visited on that day.
Next day 1st oct’18 again i called to customer care & told him about this issue then he provided the manager number (Mr. Mahendra - [protected]), then i called & ask him to take follow for resolve the issue & he also gave assuarance to resolve on same day but nobody still visited.
Again i called to customer care on 2nd oct, 18 & ask him to escalation then he ask me to call service centre superior (Mr ranjan sarkar - [protected]) but his number is getting switched off & continueslly call to sharad & mahendra but both guys aren’t responding the call & messages.
Very poor service from electrolux company. And employees behaviour too causal. My complen number is ind[protected] & registered name - kalyan das gupta, i raised complaint on 28 sept’18 and till date i have not got any responses from gwalior (Madhya pradesh) service centre. Kindly helping me regarding my issues...