[Resolved]  Electrolux — Washing Machine Malfunctioning

Address:

Kamrup Metropolitan, Assam

Dear sir, I bought an Electrolux full automatic washing machine model name Serena 6.5 kg three months back from a Guwahati based home appliances store.I use it only on sundays as I don't get time to use it on working days.The weight of my clothes I put into the wahsing machine is hardly three or three and half kgs. For first couple of Sundays it was working nicely and later the digital switch boxes of the washing machine started giving trouble.I registered a complaint with local servicing centre in Guwahati after some hard efforts as they never used to pick up the phone. They assured me that they would send the servicing guy to check the machine but they never sent. Finally I met the servicing guy accidently on the road and requested him to come and check the machine. He came and checked it and said there may be a problem on the digital switch board as it was not functioning properly. But he managed to make the machine run somehow. But just after one wash it started giving problems again and washing clothes in that machine seemed just impossible. Then I tried to contact the servicing centre for four days continuously and they just did not pick up the phone. On fifth day some lady picked up the phone and I had told her about the problem with my machine. She assured me that she would send the servicing guy. But she never did and not even called me back. After a week i met the servicing guy in the same manner on the road and requested him to check my machine. He came and checked and told me that digital switch board is malfunctioning. He asked me to change it. So I kept on calling the servicing centre again and again but nobody picked up my phone. I am frustrated to the core now and going to file a complaint against Electrolux in the consumer court and will ask all my friends and relatives not to buy this product anymore. I spent around 16000? on this machine and within four months its malfunctioning. I feel I have wasted my hard earned money on a product which claims as the leader in home appliances and in satisfactory service to its customer.Its utterly untrue and I ask all the consumers not to buy this third class product with fourth class service. I am going serve a legal notice soon on Electrolux. But I would like to see a response from Electrlux before I go on to do that. Thanking you. Manab Jyoti Kashyap. Guwahati, Assam, Phone no: [protected].