Electrolux — Worst customer care service

Address:

Ghaziabad, Uttar Pradesh

I bought a microwave on 11.11.12.

In march 2014 it stopped heating. I wrote a complaint about it and got a call from some vendor of electrolux

They visited and said that some component would change. Since it is under warranty it will be replaced free of cost. I did not have the document so the fellow said he would come again

After sometime i got a message that your call has been cancelled.

Visit 2 - i wrote a complaint again and someone else visited the place and took the copy of the invoice for the records

Then i got a message your call has been cancelled

Visit 3 - i wrote them another email and now i am getting calls from them that you are supposed to pay the visiting charges first.

My point is there is no written document or something which i could see what are the charges to be paid.

The second person who visited didnt ask for any visiting charge. Some 3rd person who visited ask that first pay the charge then only it would be replaced.

My concern is whats the guarantee that these people are authorized from electrolux???

They are so unprofessional

Can you please share this email to some senior responsible official????