[Resolved]  Hp — Probook 4430s

Address:

Bhopal, Madhya Pradesh

I have purchased my Laptop under Student Education Program of Rajiv Gandhi Technological Unversity, Bhopal in 2012 . But there was Manufacturing Fault in the system fan, so I got to Shivam Associates, the authorized service center of HP, India according to http://goo.gl/pXdeT .
But he always blew into the fan and also soldered my motherboard and got the problem repaired temporarily. Now when the problem had become acute, and when I complaint to Rupam Halder, Case Manager - India Customer Relations, HP; he assured and supported to get fan replaced free of cost at the Sysnet Global, HP Service Center, MP Nagar, Bhopal. But the Technicians there refused to change the fan and alleged that there was problem in the mother board due to the soldering done by Shivam Associates. Henceforth, Mr.Rupam has refused to support further in this matter and said we do not take the responsibility of Shivam Associates, as its no longer our Authorised Customer Service Center and he asked me to pay a grand sum of Rs.20000 to get my mother board replaced.
Why should I pay for this sum, when the problem is created by HP itself, when its website gives information that Shivam Associate's is their Authorized Service center then also they are refusing to claim the responsibility.

Refer Complaint No. # [protected].
Probook 4430s -No.CNU1281DQ1

(
Rupam Halder,
Case Manager - India Customer Relations, HP
Customer Support and Services,
Asia Pacific & Japan
rupam.[protected]@hp.com
Tel: +91 [protected]
Hewlett-Packard India
)