[Resolved]  Sony India / Home Theater — Not supported since 20 days to re-install a home theater despite repeated request and complaint registration since 3rd Nov, 2012

Address:

West Delhi, Delhi

I am requesting Sony India since 3rd November 2012 by Complaint ref no. 11879254 to re install my Sony Home theater, despite repeated request and reminders and escaltion at call center "No" engineer has come to my residence for re installation of a expensive home theater sold to me by Sony. I have been following up repeatedly and every time go through a montonous and repteted routine details checks of confirming my adress my name my tele number etc and assurance that with 24 hrs engineer will be at my door but no one turn up. This shows pathetic customer care management and attitude of Sony towards there clients to whom Sony has sold expensive home thetares and I feel Sony India is only interested in making sales of goods but they care a "Damn" about there customers once sale has been made. I have bought lot of Sony products from a W series 32" LCD to Handycam to Cameras other than this Home Theater but now I feel sad why I gave so much of sale to Sony, If they cannot even respect needs of there customers. I hope someone will listen in Sony and get my Home theater re-installed and allow me and my family to enjoy product on which I have spent thousands from my hard earned money.