[Resolved] Elica — After sales service pathetic

Varadharajan Nadar

from Bengaluru, Karnataka

Address:

560016

Bought a gas stove and chimney worth 20, 000/- a year back.

Gas pipe joint broke and gas started to leak, we were able to stop the flow of the LPG gas by switching off the gas regulator

For this we called the customer care and raised a complaint regarding the broken gas cable joint, got an assurance to get immediate assistance

still no response, called number of times which was of no use

~Thanks

+2 photos

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Jun 3, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

May 03, 2017

Elica India Customer Care's response Dear Sir,
As per the telecom communication on 03/05/2017, issue has been resolved. Thank you Elica India [protected].

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Comments

Varadharajan Nadar

from Bengaluru, Karnataka

Thanks for your service, after this complaint the Service Engineer arived.

Service engineer has changed 250/- also did not provide a bill for the service

Though the call centre agent confirmed that this would be covered under warranty

Thanks again for your support, not sure why this was not prioritiesed before

~Thanks