Hi,
I have taken AMC service ID# 18504 on 12/01/2023 for Elica chimney, which includes 2 services: deep cleaning and normal cleaning. During the second service, the technician was unable to open the filter and mentioned that a senior technician would be sent. However, after a few days, I received messages stating that my tickets were being closed falsely citing 'customer not available at home'. Despite several customer calls, no progress was made.
Today, I received a call from Nadeem Shaik, whose phone number is [protected], requesting the AMC PDF document to be shared on his personal mobile number. He was rude and demanding about receiving the document on his mobile.
Our AMC will be completed in the next 10 days, and there has been no further action on the pending service. Even during conversations with Elica customer care over the phone, calls were disconnected abruptly.
I am extremely dissatisfied with the service and the customer care response. I initially requested the second service on or before October, and it remains unresolved to this day.
Could you please provide assistance on how to proceed further? Was this information helpful? | 
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