[Resolved]  Elica — Built in oven faulty since day1

Address:

New Delhi, Delhi

I bought a new built-in-oven on 29/01/2017, after 10-15 days it was used and found to be faulty with half the oven heating up and the other half not working, a complaint was registered (Complaint number 299195).

A technician first came to check and returned back from the door without even checking the appliance. And again no action was taken.

Then another complaint had to be registered and now a technician (Deepak) came after a few days and checked the appliance and returned back stating the element is working fine but yes the appliance is not working properly and we will look into it.

Now after a few days another technician (Deepak kumar) visited and now stated that the element is faulty which is causing the uneven heating and will be changed.

Now i have from the start been requesting that this piece be changed as this has been faulty from the very beginning, a new piece from the company is faulty why should i get it repaired.

I have since spoken to the service manager mr. Harinder malik also and he is stating things like "i don't know in what conditions have you kept the appliance" and more such issues which is he just stating to get out of getting the piece exchanged.

This is not my first elica product, i already own another built-in-oven and also a chimney but have not faced such issues before.

I want the piece exchanged and not repaired as it has been faulty since day1. A new appliance is faulty why should i get it repaired? It is the companys fault and should be replaced immediately.

If the same does not happen i will be compelled to move to consumer court.