Elica — Chimney pipe is not provided

Address:

560035

I have purchased the chimney and got it fitted 1 day back, to my surprise they have not fitted chimney pipe cover at the end and the technician after 1 day is saying that it need to be purchased and is out of stock.
The worst part is when i called the dealer (n m innovations) and confront him that why this information is not provided to customer, then he said he is not responsible, that's really pathetic. i think dealers are not providing all the information to customer and even now technician is not picking the call.