[Resolved] Elica — Chimney tcg bf 60 nero (1100)

sbagade

from Delhi, Delhi

Address:

Pune, Maharashtra, 411057

Hello,

I am regular user of elica products, recently i have purchased elica chimney tcg bf 60 nero 1100.

It was working well till yesterday. But today it turns into disaster, chimney was off and nothing was cooking on gas stove. We all were sitting in hall and suddenly we heard a huge glass breaking sound like a bomb blast. Chimney glass broken into pieces, no was inside of kitchen that time but surely if someone was doing something inside of kitchen that person surely will get hurt badly that time.

I thanks God who saves my family member from this situation, but will definitely will not use and will not advice elica products henceforth.

Is this your standard? I doubt you will be following safety guides in your products.

Was not accepting this kind of products from your side.

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May 9, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Elica India Customer Care's response Dear Sir,

Kindly share your registered contact No. or CRM ID so that we can check your complaint status in CRM. Thank you Elica India.

Apr 06, 2017

Updated by sbagade I have sent a email to your customer care ([protected]@elica.in) mail address 4 days back, but haven't got reply. Email subject line is "Glass broken automatically into small small crystals".

Have following details with me,
Family: Kitchen Hoods,
Serial number: CNE54S[protected],
Warranty Number: ZXF15109618
Mobile: [protected]

Let me know if i have to seperately register complaint. If yes then where to register?

Was thinking sending email to customer care will raise an ticket automatically.

Apr 08, 2017

Updated by sbagade Elica: Very bad experience i am facing, no response? Why you call it customer care, you need to close this unit.

I am going to publish it on every social sites.