Elica — Complaint raised for ELICA Chimney - High Priority CRM ID is 99_2615361

Hi Team,

Hope you are doing well. I would like to bring into notice regarding the complaint that I have raised multiple times, but still not fixed.

- Reported the initial issue that Chimney is making too much noise while operating on 4th July 2022 with CRM ID is 99_2588617. For which the technician called after 2days - on 6th July 2022 came for a visit and inspection. The technician asked to change the Rotor and the outlet exhaust pipe. Then on 7th July 2022 one of the senior technician came for a visit and said that Rotor is working fine and needs to change the complete set of 10ft aluminium exhaust pipe and it will resolve the issue. Hence, he did change the required pipe and the chimney sound was reduced. I also paid him a total of 1600-Rs, also attaching the receipt which was provided to me.

- Now after 1week i.e. on 16th July 2022 the same problem again started for which I raised the complaint again with CRM ID as 99_2615361. And now none of the technicians have contacted me for the last 2days.