[Resolved]  Elica — Delay in Service

Address:

560061

I have purchsed cooking HOB mfc 3b 75 cidx through IHB Enterprises Bangalore. I had many issues from the begining. Your service technitians are ill equipped and inexperienced. There was a fire during installation. Burner sound, etc. Auto ignition was not working properly and they said operating mistake. Now two of the burners are not working with auto ignition. I booked call on 10.12.2016 in the morning with ref No.269701. They said 10th not possible and sunday holiday for service. I opted for today 13th being holiday for us. Since morning they went on promising that technitian will come but so far nobody came. Even at 7 pm one technitian mob no.[protected] said will come in half an hour. Alas it is 8.45 pm. no sight of their coming. Holiday is lost. Height of stupidity is that at 6 when called Elica says technitial reported that we had asked them to come tomorow as per remarks in their record. We are working couple and they play with us like this. sit but no body turned up. Earlier also they did like this and made us to wait througt the day but no body will turn up. Elica service people are taking me for a ride. Is there a culture in Elica and their service? Is Elica will address?