[Resolved] Elica — elica 4 burner cooktop | |||
It is very shameful that elica products are worst in the market. Don't go for it. I purchased elica cooktop 2 weeks before. This cooktop has 4 burners. One burner stop working from 3 days of date of purchase. You technicians are worst. One person named birbal came to my house for checking and he replaced existing branded elica nozzle for that burner with local nozzle from local market and he himself stated this saying in order to save time. But the problem was not that. He went back saying that product is fine now. After just 6 days the same burner goes off. Another person visited sent by birbal with no elica id card, no dress and even he don't know the complaint number. He cleared same nozzle with pin and said its working fine. He even happily said that it was not a big issue it as just clearing nozzle. I mentioned him that if i would have clear nozzle and more gas started coming and a blast happens at my place. Was that not a issue? He started giving me crab reasons. I didn't allowed him to back his job sheet as he didn't knew comlaint number and was not mentioning correct information there. Again now its 7 days over and the same burner again goes off. This is the quality of products elica has. Please don't go with elica products better go with other brands. I urge elica to immediately replace my faulty cooktop. Failing to do so will lead me to go to consumer forum for the same. Also i spread the same in social forum. Expressing a quick turnaround. Name: sachin gupta [protected] Gurgaon haryana Was this information helpful? | |||
Dec 15, 2017 Complaint marked as Resolved Elica India customer support has been notified about the posted complaint. Verified Support Nov 13, 2017 Elica India Customer Care's response Dear Sir, As discussed with you, We have arranged the senior technician and he will come today 6pm. Thank you Elica India [protected]
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