[Resolved]  Elica — Elica chimney flat glass electronic model

Address:

Bangalore, Karnataka, 560087

I bought Elica chimney (flat glass electronic model) for my new house on 28th january 2016 from IHB Enterprises puttanhalli bangalore.
This was the very new model it seems and it was specially manufatured for Sobha apartment flat owners, as per the IHB enterprises owner Krishnan prasad.
He advised me to buy this chimeny and i blindly trusted on him and bought this chimeny on loan.

They did the Installation on 2nd feb and I shifted to my house in april so basically i started using the chimeny from mid of april.
But It suddenly stopped working in august and i raised a formal complaint to Elica service center on 27th of august.
since then 6 different technician visited my place but nobody was able to resolve the problem.
it was more than a month and still they were not able find the issue. on 3rd october i called up the customer care and had a hard
conversation with IHB owner and Elica service head on a conference call. they convinced me to give another chance
and asked there technician to bring everthing to there service center.
i don't know what and how they solved but on 5th or 6th of October they solved the problem and delivered to my home.

Since it was dussehra time, and next day itself we went to our native, we could not run it even a single day.
when we retunred home on 8th, it worked perfectly fine but only for 3-4 days and on 11th november again it was not starting.
I raised a complain and since then 5 times different technician came but same thing is getting repeated and they are not able to solve it.
i am completely pissed off now. i did a blunder buying this chimeny. In my apartement everyone was stopping me to buy Elica, but i donno why
i purchased this. The worst part is, i am still paying the EMI for this.
i would never suggest anyone to buy Elica products from now onwards. There service center sucks with poor skill technician.