[Resolved] Elica — Elica elica auto ignition 4 burner black glass cooktop - broken

[email protected]

from Bengaluru, Karnataka

Address:

560037

Elicas gas stove glas top got bursted out and i had raised a cutomer complaint by calling elica customer care. Raised almost a week ago.
Customer care person said, this issue will be treated with very high prio and it is escalated.

Every second day i am calling up and worst thing to hear from customer care is :

"this issue will be treated with very high prio and it is escalated."
- i need to find out the meaning of escalation and very high priority. :)

No sms to my mobile, no technician or service person arrived so far. No status updates.

I am planning to buy a gas stove from other company. Never had such a bad experience with any product and customer care.

Regards
Vishwesh

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Feb 8, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

Elica India Customer Care's response Dear Sir,

Greetings from Elica India,

Complaint ID : 274726

With reference to our communication this morning regarding the glass broken complaint of the cook top as you have requested that you want to exchange the product with another mondel, below are the details for your reference.

Request you kindly delete the comments which you have updated on consumer complaints website.

Model Name : ICT VETRO 469 SLIM AI.
Model link : http://www.elicaindia.com/product-details-elica.aspx?id=7b38797c-4382-e[protected]d3aa06386 .
MRP : 10490 INR.
Discounted Price : 5245 INR.

Bank Details,
Name of the Beneficiary : Elica PB India Private Limited
Name and address of the Bank : HDFC Bank Ltd
1182/13, F.C. Road Branch,
1182/13, F.C. Road Branch,
Pune – 411 005
IFS Code Number : HDFC0000103
Beneficiary Account Number : CA Account no – [protected]

Kindly confirm and let us know so that we can resolve the issue.