Dear elica team,
I bought "elica ct vetro 469 metallic copper" 4 burner gas stove with auto ignition facility on 15/09/2014 from "savitha electro agency, coimbatore-641002". The auto ignition facility stopped working within 3 months after purchase and as it is not a must for me i started using lighter. After six months or so the jet started giving trouble that the flame is either too high or too low. After one year instead of blue flame yellow flame appeared in two burners and caused blackening o[censored]tensils. Above all on[protected] when the gas stove was in use it catches fire near the on/off tuner knob of one of the small burners due to leakage of lp gas. Luckily it was noticed by my wife and she switched off the regulator of the cylinder immediately, otherwise it would have been a major accident.
This was reported to elica customer support with a call id:251558. A service engineer visited my home and inspected the affected gas stove and estimated a cost of rs 2000 for repairing. The service engineer also noticed severe rusting on the back of the gas stove and told the rusting is due to the use of a this rustable iron sheet for fixing the burner assembly.
At this point i would like to bring to your notice that already i have spent nearly rs 9000 to buy the product under the impression that it is an italian based brand so that it can last longer and safe and trouble free functioning will be ensured and it is not justified to expect me to spend another rs2000 for repairing and what is the guarantee that the other three on/off tuner may not leak subsequently. Ultimately the gas stove has lost it's credibility and has failed in all respect. Most importantly the gas stove is not kitchen worthy and highly dangerous that it may catch fire and cause even loss of life of the personal working in the kitchen area.
Even a normal gas stove locally made bought for rs1200 served trouble free for more than 12 years without any of the issues i have faced with the branded elica gas stove. All the issues reported are 100% due to manufacturing negligence on your part and hence i kindly request you to replace the complete product with a new one and aslo request to stop using such a low quality and leaking on/off tuner to avoid any kind of accident in the kitchen and most importantly the loss of life can be averted.
I have attached all the details regarding the bill/warranty and the images showing the rust, poor design of the rubber beeding around the burner assembly causing stains on the glassy surface etc..
Finally hope that my prayer will be answered soon and my complaints/suggestions will be taken in the right spirit and necessary modifications will be done at least in the upcoming products.
With thanks&warm regards
T. R. Madhavan
[protected]
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