Elica — Elica Hob (Gas Stove)

PraveenKumarRai

from PUNE, Maharashtra

Aug 22, 2022

Address:

Elica PB Whirlpool Kitchen Appliances Private Limited (Elica PB India Private Limited) 37/1/1 Kondhwa Pisoli Road Pisoli - Pune - 411060 MH

I bought Elica's hob (Gas Stove) from Vijay Sales on 15 Sep 2020. With some personal reasons, I got the hob installed on February 13, 2021. From the same day, hob spark and flame had trouble. Through Vijay Sales, I complained several times. But till now the problem of Spark and Flame has not been solved by the Elica company. Every time the technician comes and gives the statement that there will be no problem from now on.

I request that either the Elica company should solve my problem or change my hob and give it a new hob.

All supporting documents attached for your kind consideration and favorable action.

Product Make & Model - ELICA HOB PRO FB MFC 4B 91 DX FFD

+3 photos

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Elica India customer support has been notified about the posted complaint.

Sep 03, 2022

Updated by PraveenKumarRai After complaining, technician came, but instead of solving the problem, it became more. The behavior of technician was also not good. My stove is four flames. There are two big, one medium and one small flame. Since the visit of technician, the spark of both the big flames has permanently stopped. As I had informed earlier that this problem is from the day Chulha was installed, so keep this in mind and consider this problem as warranty period repair.