Elica — Elica touch chimney

Address:	New Delhi, Delhi, 110024
Website:	Www.elica.in

I had purchased an elica chimney on 21.06.16. i had complained about 15 days back for my chimney to customer care as its not working. the engineer came who completely had no knowledge regarding it and said either a part or the chimney will be changed which will take a day or two. after waiting for 4 days since there was no revert, i called up the customer care and they didnt even have the feedback from the engineer regarding the same. they spoke to the delhi representative and updated me that they will send the part in another 2 days. the engineer who had come earlier came again on 10.10.16 with the part and on installation (or rather trying to install) it says hes got the wrong part. this is the training they get. then i was told the part will come to me on 11.10.16 which his senior mohit too confirmed and committed. on 11th i was calling them repeatedly and got no reply. i called customer care and they told me that on 11th delhi office is shut because of dusherra which i was not informed and till date no kne has come to rectify the problem. the service is horrible and the team gives false committments full of lies. i will taje this matter up to the top most level and put a complaint in consumer forrum as well.