[Resolved] Elica — Elica turboAir Chimney

prachetas2

from Chennai, Tamil Nadu

Address:

Khordha, Odisha, 751007

Dear mam,
I have purchased one turbo air chimney form Elica Studio, Bhubaneswar on Dec 2015. I have raised complain about oil dripping form front panel.my request call I'd was 187545. I raised one complain about the same issue last month 31/05/2016. Your service executive didn't find the exact issue, so they asked me to install chimney pipes once again. I purchased and installed new aluminum pipes. now the issue once again surfaced. oil is getting dripped from everywhere. Now i'm really frustrated about the same. your customers service is in capable of Handling the issue. This Issue is coming every alternate month. Now They are asking me to pay 3000/- to pay. For arranging the HO Technician to my place cost Rs.3000/-. Why should i pay 3K where the issue is there in your Chimney. I would like to highlight this issue as no one cares about us.this chimney has big issue and I need a new one. kindly check and revert else I'll go to Consumer court now.

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Jan 14, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2016

Elica India Customer Care's response Dear Sir,

Sincere Apologies for the inconvenience caused.

As per the communication on Emails & calls with you about the resolution of the case. We humbly request you to pay to & fro charges from Kolkata to Bhubaneswar and the food allowance Rs.300/-to the technician so that he can visit at your place and get the issue resolved . Or else even you book the tickets for the technician from Kolkata to Bhubaneswar.

Hoping for your cooperation & support.

Thank you Elica India [protected]