[Resolved] Elica — I have purchased elica chimney tcg bf 60 touch, nero model on 4/7/2015 and the installation was done in the month of nov 2015.

Muraligo

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	Elica india ltd

With reference to the above, recently chimney stopped working. I lodged a complaint in this month end with customer care. The technician said pcb need tobe replaced and he charged ₹2000 mrp for that. My argument is that though it was purchasrd on 4/7/2015, installation was done in the month of nov2015 after which only i occupied the house. Warranty is for 12 months. How can you count warenty from date of purchase? It should be from date of installation. They didnt have the details of installation. They say dealer must have done the installation. Is the company authorise dealer to do the installation? Whose fault is this? I demand justice from the company. You can't simply escape saying that it is mentioned that warenty counts from date of purchase and not from date of installation.

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Nov 10, 2016

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2016

Elica India Customer Care's response Dear Sir,

As per the telecom held between Elica & you, the warranty period is calculated from the date of purchase only. Please visit our website http://www.elicaindia.com/help-desk/warranty-policy where point no. (4) Unless specified otherwise this warranty will automatically terminate on the expiry of the warranty period of one year from date of invoice, even if the product may not be in use for anytime during the warranty period.

To obtain warranty the customer has to register their product with Elica. The product should be installed by the Authorised service person / authorised service centre.

For installation through authorised service centre customer has to contact Elica customer care on Toll Free no.[protected] or [protected] or SMS Elica service to [protected].

Your product is out warranty coverage hence 2000 INR is collected from you for the required spare i.e., PCB.