| Address: | Elica PB India Private Limited 37/1/1 Kondhwa Pisoli Road Pisoli - Pune - 411060 Maharashtra India | | Website: | www.elicaindia.com |
I purchased elica flat glass island etb plus ltw 90 pb led chimney on 10th August 2021 and the service engineer came to install the product on 18th August 2021. Before the technician came it was informed that the installation charge is 1500rs + 1500rs for the aluminium pipe and all accessories (although it doesn't cost 1500rs).I agreed and he came to install the product. After arrival he said that 2 aluminium pipes are necessary and fitted the chimney with two aluminium pipes and charged me a total of 5500rs.The main problem is that the product was installed as if a paper was crumbled and made back into its older shape ...the place was dirty(its ok since drilling on the wall was done).And the main part is that, after charging a total of 5500 rupees, he didnt install the aluminium pipe with a clamp, instead it was tied the pipe with a wire and also the chimney shakes a lot even if I gently touch it.He was asking me for a clamp as if I was responsible for bringing it.The work is so untidy and inorder to hide his mistake he frequently repeated that you have do false ceiling inorder hide the chimney pipe.He has made my kitchen look so horrible that I will not recommend anyone, anywhere to purchase elica product.I didnt know that elica is backed up with a service team of such a poor technicians as they can't even bring two clamps from the service centre. After complaining about the issue to elica customer service team, no actions were made against the service technician, since complained, who didnt install the product correctly.I request you to make an enquiry regarding the matter and take necessary actions against SRA ASSOCIATES, CHALODE, KANNUR, KERALA
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