Elica — kitchen chimney

Address:

560076

2 days back i called elica customer care. I wanted to have my kitchen chimney cleaned. They immediately asked me to make a payment for amc, which comes to inr 2950.00.
After 2 days a technician came to visit the chimney. He didn't do anything and left telling that he need this big vessel, this much hot water which i was not having. On asking if i can give him geyser hot water in a bucket, he refused citing that the chimney is too oily to be cleaned for that.
So he left without doing any work on the chimney.
I immediately called the elica customer care, and these people put, y call on hold for 40 mins to tell me that a new technician will visit.
For such simple things, i have to take leave from my office and change my schedule.
I now request elica to gently refund all my money inr 2950.00 asap. I don't want any service from you.