[Resolved] Elica — knob/knob wiring is burnt from inside

hambi56

from Bagaha, Bihar

Address:

Pune, Maharashtra

I am using built in hub. When I turned on the gas, The knob was found surrounded by black fog. It was smelling burnt. The burning smell and black fog indicated something serious! May be the wire inside that knob was burnt. Please look at the issue asap. Though I am calling from yesterday, no response from your bad. This is the worst customer service I ever had. No one is looking forward to sort out the issue, though i have talked with few of elica service centers located nearby. Need a visit of your person immideately.

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Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Feb 28, 2015

S. Chaitrali's response Dear Mr Tejas, Greetings! With reference to our telephonic conversation, we had registered your complaint with us. Your complaint ID is 55434. As per telecom with our authorized service centre, our technician is visiting at your place today. We would like to apologize for the inconvenience caused, however we tried your number many times and also sent text message on 12th Feb 2015 on your mobile number but didn’t get any reply from your end . Today also we were trying on your [protected] @12 pm number but there was no answer. Our customer care number[protected] or send an sms Elica Service Your Name on [protected], or email us at [protected]@elica.in. Thank You Elica Customer Care.