[Resolved] Elica — Motor went down within 2 weeks o[censored]se.glace trim ltw 60 tc3v power plus led.Service

Subhakant **

from Bengaluru, Karnataka

Address:

560066

Highly disappointed and regretting now for having Elica chimney. Within 2 weeks o[censored]sing the glace trim ltw 60 tc3v power plus led model chimney, the suction motor went down . I contacted the Elica CC and within 2 days the technician arrives .Unfortunately that day we have some power outage in my area and the technician told me that he will come again in the next day. After that he never shown up and i got a SMS stating my issue got resolved . Again i complained through the dealer and this time the same technician came and told me that the chimney motor went bad and it will be replaced by Elica within next 4 days . Before the 4 day deadline ends i got a SMS that my issue got addressed and the respective ticket got closed. This time im really got fadeup with the type of response and service provided by Elica in Bangalore /Whitefield area.

I desperately waiting somebody to help me on this . My warranty registration number is YSF16108073.

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Jan 16, 2017

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Elica India Customer Care's response Dear Sir, Sincere apologies for the Inconvenience caused. Your complaint is registered with us in CRM with CRM ID – 265187 as per our technician visit below are the observations,
1. Installation is not done by our authorized company technician or ASP. We have clearly return on our warranty website, product packing, warranty manual that for installation/service/complaint please call us on our toll free no.[protected] so that company technician will visit at your place, as only company technicians are trained to install/service/repair Elica products according to company’s standards.
2. Improper installation is the major cause for the electric shock and failure of the PCB/product.

I had tried calling you to inform you about the details over the phone but the phone was unanswered.
On 30th Nov’2016 i.e., tomorrow our technician Mr. Vinod will visit at your place to check the issue and will inform you that what we can do to resolve the issue.

Thank you for your Co-operation and Patience. Thank you Elica India.

Verified Support

Dec 14, 2016

Elica India Customer Care's response Issue Resolved